Privacy Policy

Effective date: September 11, 2025

TCS (“us”, “we”, or “our”) operates the https://everblu.net/ website (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data, including Customer Proprietary Network Information (CPNI), when you use our Service and the choices you have associated with that data. This Privacy Policy complies with applicable regulations, including the General Data Protection Regulation (GDPR) and U.S. Customer Proprietary Network Information (CPNI) rules under the Telecommunications Act.

We use your data to provide and improve the Service. By using the Service, you consent to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used have the same meanings as in our Terms and Conditions, accessible from https://everblu.net/.

Information Collection And Use

We collect several types of information for various purposes to provide and improve our Service to you, in compliance with GDPR and CPNI regulations.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information (“Personal Data”) that can be used to contact or identify you. Personal Data may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

Under GDPR, we process Personal Data only with a lawful basis, such as your explicit consent, contractual necessity, or our legitimate interests (e.g., improving the Service), as outlined below. For CPNI, which includes information about your telecommunications services (e.g., call details, service plans), we obtain your opt-in consent before using or disclosing it for purposes beyond service provision or legal requirements.

Usage Data

We may collect information on how the Service is accessed and used (“Usage Data”). This may include your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, pages visited, time and date of your visit, time spent on those pages, unique device identifiers, and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are files with a small amount of data, which may include an anonymous unique identifier, sent to your browser and stored on your device. We also use beacons, tags, and scripts to collect and track information to improve and analyze our Service.

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, refusing cookies may limit your ability to use some portions of our Service. Under GDPR, we obtain your explicit consent for non-essential cookies (e.g., analytics or advertising cookies) before they are set.

Examples of Cookies we use:

  • Analytics Cookies: To analyze Service usage (with your consent).
  • Session Cookies: To operate our Service.
  • Preference Cookies: To remember your preferences and settings.
  • Security Cookies: For security purposes.

Use of Data

TCS uses collected data for the following purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow participation in interactive features when you choose to do so
  • To provide customer care and support
  • To analyze and improve the Service
  • To monitor Service usage
  • To detect, prevent, and address technical issues
  • For CPNI, to market additional telecommunications services (with your opt-in consent)

Under GDPR, the lawful bases for processing are:

  • Consent: For non-essential cookies, CPNI marketing, and certain data processing activities.
  • Contractual Necessity: To provide the Service as per our Terms and Conditions.
  • Legitimate Interests: For improving the Service, ensuring security, and preventing fraud, where such interests are not overridden by your rights.

We retain Personal Data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. CPNI is retained in accordance with FCC regulations and deleted when no longer needed for service provision or legal compliance.

Transfer Of Data

Your information, including Personal Data and CPNI, may be transferred to and maintained on computers located outside your state, province, country, or other governmental jurisdiction, where data protection laws may differ. If you are in the European Economic Area (EEA), we ensure GDPR-compliant safeguards, such as Standard Contractual Clauses (SCCs), for transfers to the United States or other jurisdictions.

By using the Service and submitting your information, you consent to such transfers. TCS takes all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy. No transfer of Personal Data or CPNI occurs to an organization or country unless adequate controls, including data security measures, are in place.

Disclosure Of Data

Legal Requirements

TCS may disclose your Personal Data or CPNI in the good faith belief that such action is necessary to:

  • Comply with a legal obligation (e.g., court orders, FCC regulations)
  • Protect and defend TCS’s rights or property
  • Prevent or investigate wrongdoing in connection with the Service
  • Protect the personal safety of Service users or the public
  • Protect against legal liability

For CPNI, disclosures are limited to what is permitted under FCC rules, such as for billing, service provision, or with your opt-in consent for marketing purposes.

Security Of Data

The security of your data is a priority. We use industry-standard, commercially acceptable measures (e.g., multi-layered security, encrypted storage, disaster recovery plans, and routine intrusion monitoring) to protect your Personal Data and CPNI. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Data Protection Rights (GDPR)

If you are in the EEA, GDPR grants you the following rights regarding your Personal Data:

  • Right to Access: Request copies of your Personal Data.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your Personal Data under certain conditions.
  • Right to Restrict Processing: Request restriction of data processing under certain conditions.
  • Right to Data Portability: Request transfer of your data to another organization.
  • Right to Object: Object to processing based on legitimate interests or for direct marketing.
  • Right to Withdraw Consent: Withdraw consent at any time, where processing relies on consent.

To exercise these rights, contact us at https://www.calltcs.com/contact/ or 1.866.225.5827. We will respond within one month, as required by GDPR. For CPNI, you may opt out of marketing uses by contacting us directly.

Service Providers

We may employ third-party companies and individuals (“Service Providers”) to facilitate our Service, provide the Service on our behalf, perform Service-related services, or analyze Service usage. These third parties access your Personal Data or CPNI only to perform these tasks and are contractually obligated to comply with GDPR, CPNI rules, and this Privacy Policy.

Analytics

We may use third-party Service Providers, such as Google Analytics, to monitor and analyze Service usage. Google Analytics tracks and reports website traffic, and its data may be shared with other Google services for contextualized advertising. You can opt out by installing the Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout. For more information, visit Google’s Privacy & Terms: https://policies.google.com/privacy?hl=en.

Links to Other Sites

Our Service may contain links to third-party sites not operated by us. We advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party sites or services.

Children’s Privacy

Our Service is not directed to anyone under the age of 18 (“Child”). We do not knowingly collect Personal Data or CPNI from anyone under 18. If you are a parent or guardian and believe your Child has provided us with Personal Data, please contact us. If we become aware of such data collection without parental consent, we will take steps to remove it from our servers.

CPNI Protections

Under U.S. FCC regulations, CPNI includes information about your telecommunications services, such as call details, service plans, and billing information. We protect CPNI by:

  • Obtaining your opt-in consent before using or sharing CPNI for marketing purposes.
  • Limiting disclosures to what is necessary for service provision, billing, or legal compliance.
  • Implementing robust security measures to safeguard CPNI.
  • Allowing you to opt out of CPNI use for marketing by contacting us at https://www.calltcs.com/contact/ or 1.866.225.5827.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our practices. We will notify you of material changes via email, a prominent notice on our Service, or by updating the “effective date” at the top of this Privacy Policy. You are advised to review this page periodically. Changes are effective when posted.

Contact Us

If you have questions, wish to exercise your GDPR rights, or manage your CPNI preferences, please contact us: