everblü® Contact Center
Handle your business more efficiently with automatic call distribution. Let everblü® help you manage your calls and give you the flexibility to define your customer’s first point of contact.
When you choose everblü® for your Contact Center, you get all the features that your agents and supervisors need to simplify their jobs. In addition to that, you get historical and real-time reports, plus call recording and auto attendant functionality.
Check out our extensive list of features then contact us:
Agent:
- Call Controls: Answer, end, hold, transfer, conference
- Agent Controls: Login, logout, ready, wrap up
- Disposition Codes
- Unavailable DND Codes
- Online Directories
- Supervisor Escalation
- Call History
- Call Recording Controls
- Screen Survey Tools
- Custom Screen Layouts
Supervisor:
- Silent Monitoring (Listen only)
- Whisper Coach
- Barge-In
- Intercept/Answer Inbound Calls
- View/Change Agent Status
- Real-time Queue Monitoring/Management
- Enable Alternate Routing
- Historical Reports
- Real-time Reports
- Call Center Dashboard
Reporting:
- Dashboard
- Real-time Reports (Queue)
- Real-time Reports (Agents)
- Historical Reports (Queue)
- Historical Reports (Agents)
- Flexible & configurable Report Scheduling
Call Recording:
- Voice Recording
- Call Scoring (with Question Builder)
- Call Tagging, Search, and Playbakc
- PCI Redaction (Using Agent controls)
- Download/Forward Recordings
Auto Attendant:
- Single Level with IVR
- Multiple Levels (with Nested Menus)
As you can see, everblü offers a wide variety of features in our Contact Center. We are compatible with most on-premise phone systems.
Are you ready to talk to us about it?