everblü® Contact Center

Handle your business more efficiently with automatic call distribution. Let everblü® help you manage your calls and give you the flexibility to define your customer’s first point of contact.

When you choose everblü® for your Contact Center, you get all the features that your agents and supervisors need to simplify their jobs. In addition to that, you get historical and real-time reports, plus call recording and auto attendant functionality.

Check out our extensive list of features then contact us:


  • Call Controls: Answer, end, hold, transfer, conference
  • Agent Controls: Login, logout, ready, wrap up
  • Disposition Codes
  • Unavailable DND Codes
  • Online Directories
  • Supervisor Escalation
  • Call History
  • Call Recording Controls
  • Screen Survey Tools
  • Custom Screen Layouts


  • Silent Monitoring (Listen only)
  • Whisper Coach
  • Barge-In
  • Intercept/Answer Inbound Calls
  • View/Change Agent Status
  • Real-time Queue Monitoring/Management
  • Enable Alternate Routing
  • Historical Reports
  • Real-time Reports
  • Call Center Dashboard


  • Dashboard
  • Real-time Reports (Queue)
  • Real-time Reports (Agents)
  • Historical Reports (Queue)
  • Historical Reports (Agents)
  • Flexible & configurable Report Scheduling

Call Recording:

  • Voice Recording
  • Call Scoring (with Question Builder)
  • Call Tagging, Search, and Playbakc
  • PCI Redaction (Using Agent controls)
  • Download/Forward Recordings

Auto Attendant:

  • Single Level with IVR
  • Multiple Levels (with Nested Menus)
As you can see, everblü offers a wide variety of features in our Contact Center. We are compatible with most on-premise phone systems.

Are you ready to talk to us about it?

We’re looking forward to hearing from you.