Author: Cristy (Page 1 of 2)

Decisions, Decisions

You’ve been using your On–Premise system for years now. Why would you want to move to the Cloud? Have you ever given it any thought? Do you know what the differences are between a Cloud system and an On-Premise system? 

There are plenty of valid reasons for making the move!

Learn more!

Let us know if you have questions!

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If It “Ain’t” Broke…

Do you remember the good ol’ days of the landline? Telephone calls over copper wire?

What could be better, right?

It seems like such a thing of the past, and yet, there are still a high percentage of businesses using that antiquated technology. After all, it works. Why move away from something that still works?

The two major carriers for landlines in the US are AT&T and Verizon. Both of these companies are pushing to move everything off landlines by 2020. The reasoning behind the push to go away from landlines is valid.

  1. Copper is very expensive to maintain.
  2. Copper has been in place for so many years that failures and service issues with the infrastructure are beginning to arise on a more regular basis.

It’s easy to see why the carriers would want to move away from the traditional landline. It costs them a lot of money to maintain.

This brings us back to our original question:

Why make the move away from something that still works?

Antiquated or not, it works!

When did you last take a really good look at your phone bill? Customers who are on landlines are paying upwards of 50 dollars per month for every line coming into the building. Add your long distance charges to that, and making the move away from the traditional service becomes a little more clear.

As the world continues making the shift from copper to internet communications, the price for old technology will exponentially increase without any added value to show for the money.

So what options do you have?

Voice over Internet Protocol (VoIP) is ready and waiting!

For detailed information about VoIP,

check out this article.

The benefits to VoIP telecommunications are heads and tails above the traditional landline technology. Whether you us it in conjunction with a phone system housed in your building (On-Premise) or one hosed in the cloud (Hosted), VoIP is going to be the only option for communications within the next few years. This is nothing to fret about because the benefits to your business will add value far beyond the cost savings.

  1. VoIP is easier to install, configure, and maintain. No more clunky phone rooms with messy punch down wires hanging all over the place.
  2. The scalability is astounding! Increasing or decreasing users is practically as easy as pushing a button.
  3. Employee’s extension number follows them wherever they go.
  4. Your call features are no longer add-ons, but included without incurring special charges.
  5. Even your faxing can now be done over the internet. No longer do you need a clunky fax machine, but can receive your faxes right to your email inbox.
  6. Save money on hardware costs when you use VoIP as a hosted solution.
  7. Integrate easily with an On-Premise phone system.

Are you ready to dump your landline?

 

Embrace The Cloud

As Information Technology becomes more and more strategic and critical in impacting an organization’s bottom line, companies look to the Cloud to decrease IT complexity and drive ROI. For some organizations, Cloud solutions can be more secure, predictable and scalable than on-premise solutions.

Hackers, cyber-terrorists, natural disasters, and man-made disasters are no match for the Cloud. When you consolidate your hardware infrastructure or become completely hardware independent with a virtual disaster recovery and business continuity solution, you can provide a seamless, secure, redundant environment at a fraction of the cost of traditional disaster recovery on-premise solutions.

The Cloud offers the same unified communications and collaboration that a traditional system offers, but with the benefit of not having to maintain your own equipment. Allow on-site and remote users to collaborate seamlessly between devices and platforms. VoIP, mobility, video-conferencing, instant messaging, bring-your-own-device (BYOD), and presence technologies all work together in the Cloud environment. Not ready to go “All In” with a Cloud solution? You don’t have to. You can have a Hybrid solution until you’re ready to cut the cord with your traditional system. This provides you known stability with your on-premise system, along with the disaster recovery security of a Cloud system. We can help you strategize and implement a custom Cloud solution for organizations in any vertical market. It’s time to embrace the Cloud.

Geo-Redundancy: What You Need To Know

When it comes to Cloud Communications, how stable is your phone system during carrier issues such as cable cuts, power outages, and natural disasters?

To answer this, it’s helpful to know how the cloud works. “Cloud” is simply a word that has come to mean “I don’t have to store anything on my local PC.” We store our pictures online. We do our banking online. We do our shopping online. The history of these events are stored “on the cloud.” Or, more accurately, in some huge warehouse that is full of servers that you access via your internet connection. Over time, this has become a more and more secure way of saving data. If I have a disaster at my house, gone are the days where I have a meltdown over all my pictures being lost, because they’re saved to the cloud. There are more important things to worry about than losing data, right?

How does this relate to our communications?

Simple.

With the cloud, you no longer have your hardware stored onsite. It is stored in one of those massive warehouses – or multiple massive warehouses – on servers that, prior to “the cloud,” you kept in your phone and data closets. You still have a phone on your desk, but in case of an emergency you don’t need it. A flip of a switch (so to speak) and you can start taking calls on your cell phone until you’re able to get back to your desk.

But what if the disruption in service doesn’t happen locally? What if it happens in one of those massive warehouses where all the servers are kept?

This is where Geo-Redundancy comes in.

As the name infers, Geo-Redundancy means that no matter your geographic location, your data (or service) is replicated elsewhere. It gives you an extra layer of protection. It allows you to continue receiving calls even if your cloud carrier, for whatever reason, loses power. If you have an internet connection, and your provider’s servers are geo-redundant, it is business as usual for you. If you are the one losing internet connection, with a couple minor tweaks you can continue doing business from your cell phone until your internet connection is restored. It is your best option for not losing business when life happens.

With everblu, we always strive to stay ahead of the game and keep up with the latest technology. Beginning June 1, 2019, all our cloud installs will go onto geo-redundant servers, giving our customers the best chance to keep business up and going when disaster strikes.

Don’t wait for an emergency. Contact us now!

everblü: The Switchboard for Your Modern World

You worked hard for what you have. Now, as your team expands to accommodate your growing customer base, communicating is proving to be more cumbersome and expensive than you planned. The stress of trying to keep everyone on the same page and working toward the same goal is about to get the best of you—and your bottom line.

There HAS to be a better way.

Imagine a workday where you can easily speak with anyone on your team whenever you need? Where you can be reached at one phone number whether you are working at your desk or a local coffee shop? Think about how wonderful it would be to have your client database at your fingertips while you are waiting to walk into a sales meeting? Or the ability to conference-in your team for a quick debriefing conversation when it’s over?

To you, this type of utopia may sound expensive. The costs for equipment and company resources needed to maintain and keep it secure would surely be exorbitant.

Or would it?

Get ready to remove the tether of traditional phone systems and break through communication boundaries with everblü.

Boasting big business features at mom and pop prices, our cloud-based communication solution is perfect for the growing business that needs to stay on top in a fast-paced world. With everblü, you and your team members can enjoy an in-office experience no matter where you are working for the day. You’ll also have assurance knowing that all of your data is secure and perfectly maintained.

Here’s what you can expect with everblü

  • Flexibility for Your Configuration Needs
  • A Wide Array of Mobile Features
  • Personalized Customer Support
  • Downtime Virtually Eliminated
  • Customer Tested and Approved

But What About The Cost?

everblü is available on an affordable subscription payment system that will save you 40% over traditional phone systems. And since all of your communication data is hosted securely in the cloud, you won’t have to worry about using your company resources to buy or maintain expensive hardware.

Are You Ready to Break Free?

Say goodbye to your outdated phone system. It all starts with everblü

Disaster Recovery – Are You Prepared?

With the rising waters of the Mississippi and Missouri Rivers, Disaster Recovery has come to the forefront of our minds. It’s one of those things like life insurance that you just don’t want to talk about. It’s easy to get apathetic and feel like it’s money that could be spent on other seemingly more important things in your normal day to day business life.

We insure our homes, our cars, our health for a sense of security in our personal lives, knowing that if anything out of the ordinary happened we would be alright. As business owners, we insure our buildings, our inventory, our fleet so that we’re protected from unforeseen events. It seems like enough, right?

But what about your information? Are you insuring your day to day business records?

What about your communications? Do you have insurance that guarantees your clientele can always reach you?

Can you continue to business if you have a blizzard and your staff can’t make it to work?

This is what we are talking about when we begin the Disaster Recovery discussion.

Disaster recovery (DR) is an area of security planning that aims to protect your whole organization from the effects of a significant negative event. DR allows you to maintain or quickly resume mission-critical functions following a disaster – or even just a major inconvenience.

A few questions you can ask yourself to see if you’ve taken adequate steps to protect your business in the case of a catastrophic event:

  1. Can I still access my data base?
  2. Can my employees get to work?
  3. Can my employees effectively work from an off-site location?
  4. Can my customers contact me?
  5. Can a transition from on-site to off-site be made easily?

Making assumptions that your organization is immune to natural disasters can be an extremely costly mistake. Some businesses never fully recover from it. Would yours?

SD-WAN: What Is It & How Will It Improve My everblü Experience

What is SD-WAN?

SD-WAN is a solution designed to optimize voice data traffic. Its primary function is to shape bandwidth and intelligently route traffic in order to ensure the highest voice quality. Secondarily, it works to prioritize your most important data traffic based on your policies and create special routing for your most used cloud-based services (e.g. Office 365, Salesforce.com).

Who is SD-WAN for?

An SD-WAN solution is for organizations with remote workers, multiple locations/branches, or workflows that require employees to rely on multiple network types or distributed networks. SD-WAN also benefits organizations that have bandwidth limits and need reliability and stability for both their VoIP and standard data.

Why would I buy SD-WAN instead of just buying an extra pipe?

SD-WAN performs optimization. It ensures that you’re making the best use of your current bandwidth and ensures the optimal path to the datacenter. Think of it this way: if you want your car to go faster, you don’t build a bigger highway, you upgrade your car. SD-WAN is the turbo charger for your voice traffic.

How does this benefit me?

SD-WAN will improve voice quality and it will give you visibility into your network health and troubleshooting ability. With SD-WAN, you could even see where there are issues with the ISP, and be notified that there are service issues related to the ISP rather than having to spend time trying to track down issues that you aren’t in control of.

How does it work?

Prioritization: SD‑WAN prioritizes voice traffic over data to ensure the highest voice quality. When you run out of bandwidth for your standard data, your pages run slow, but when you run out of bandwidth for voice, your calls sound awful, or worse, drop.

Monitoring & Remediation:  SD‑WAN monitors voice quality and upon sensing a degradation of voice quality it will automatically do one of two things:

  • Packet Duplication:When packet loss is sensed, SD‑WAN will automatically begins duplicationg packets in order to avoid voice quality degradation.
  • Delay Transmission:When jitter is sensed, SD‑WAN will delay the sending of packets to smooth out voice quality.

Specialized Routing:  When sending the voice packets, SD‑WAN creates specialized tunnels, isolating your traffic from standard internet traffic and ensuring the most direct route between your networks and the data centers.

Distributed Network Optimization:  SD‑WAN works to manage and optimize connections between disparate locations and distributed networks, so employees at different locations have the same level of access and network quality.

Troubleshooting:   SD‑WAN provides sophisticated troubleshooting functionality that can show you where there are issues and what remediation is being carried out automatically.

The bottom line: If you want your voice traffic to take priority over everything else, and you have multiple locations (or remote workers), call TCS and find out how we can get you started on your path towards uninterrupted calls.

Have more questions?

ASK US!

The Future Is Here. Are You?

The communications industry is undergoing an unprecedented phase of technological innovations. Cloud communications products and services continue to flip the industry on its head, putting you in control. These solutions enable your company to leverage the latest features and capabilities, which are extremely easy to use and very cost-effective. With Cloud services, you can experience explosive growth through proven business models and cloud service platforms that allow companies like yours to utilize high-value software and services like SIP Trunking, Unified Communications, and much more.

Easy to use. Feature rich. Future-proof.

That’s what you get from TCS right out of the box. Easily accessible via any modern web browser or mobile device, feature rich Cloud platforms help to improve your communications, streamline your business processes, and facilitate your growth and success.

As your needs grow and change over time, so do our features and capabilities. Endlessly scalable, flexible, and reliable, our Cloud communications platform is truly future-proof so you can focus on your business and know that your communications solution will always remain relevant and competitive.

SIP Trunking.

Already have an On-Premise system and think the Cloud isn’t for you? We offer SIP Trunking (connecting your premise based phone system via a broadband connection) solutions for any sized-business—whether you’re a small business looking for the flexibility and cost savings of VoIP, or a mid-sized business looking for business continuity, disaster recovery, and unlimited or metered calling plans. We help you save up to 40% over traditional telephone line services. There’s no need to replace your new premise based system. Simply switch over to SIP trunking and experience the cost savings of a Cloud service.

Unified Communications.

Unified Communications (UC) is the seamless integration of voice, presence, chat, data, applications, and other technologies that help drastically improve your communication processes and business productivity. Our software and services enable you to access your account and seamlessly incorporate our high-value Cloud communication service.

  • Cloud Communications: Virtually limitless configuration possibilities to configure how you setup your solution to make and take calls.
  • Operator Console: Helps enable your small to mid-sized business maintain complete visibility and transparency across the enterprise, and use “view extension” presence, click to dial, manage call control, monitor and manage call center features (queues, Agents, callers), manage conference bridges, and much more—all through a standard web interface.
  • Scalability: With the constant change in technology, scalability is huge in today’s business world and with UC, your services can be provided on a per-customer basis, cutting down unnecessary costs.
  • Disaster Recovery: Your business can rest easy in a local service emergency with the use of hosted UC, where your data can be backed-up, managed, and ready for rapid recovery.

Application Integration.

Do you utilize applications like Microsoft Outlook, Salesforce.com, or a 3rd party web application? We’ve created several very useful plugins and applications to help you with key features like click-to-dial, screen pops, call logging, and presence. The Operator console leverages our API, and delivers all this and live visibility into your account for call control, call parking, visual voicemails and other third-party applications. Additional API features and integrations are also on their way.

Configuration Flexibility.

Our reliable, feature-rich hosted phone services adjust as you need them to. We make it easy for our customers to deploy the communication apps and solutions that your business needs, creating an in-office experience right at your fingertips, wherever you are on whichever device you choose. Commonly used features include: full call center capabilities, listen live, find me follow me and more.

Mobility Mastered.

Mobility is paramount in today’s business world. Keep your company connected with a wide array of mobile features—from cloud extensions, find-me follow-me, group and simultaneous ring, and voicemail to email, mobile app, plus much more. All designed to help you conduct business anywhere through any device.

Business Continuity.

Virtually eliminate business downtime should your local area network (LAN) or wide area network (WAN) communications network go down. Your communications solution is still running in our cloud environment, so your customers, vendors, and employee calls can keep flowing. A good disaster recovery plan will help your business in good times and bad. With our solution, a good business continuity plan is extremely cost effective, and readily available based on your individual business needs.

Customer Tested.

Our products and services are customer tested, and approved—we’ve enabled countless businesses to improve their communication channels easily and effectively and to transform their business into a competitive powerhouse. With a full range of front and back-office features, you can rest easy knowing your business is taken care of now, and for the future. But don’t take our word for it.

Ask Rachel:

“TCS has been exceptional to work with and the customer service is outstanding! We had an outdated phone system and did some shopping for VoIP service and they are the best in price, service and technology. I can enthusiastically say switching from traditional phone service to VoIP with TCS was the best decision!

Thank you TCS team for making the transition flawless and having world class customer service! We LOVE our new system!”

                                                         ~Rachel Neal, Office Manager – Columbia Healthy Smiles

Are you ready?

A simple click of a button can get you on your way to experiencing reliability in your business communications.

Get set!

And….

GO!

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